Frequently Asked Questions:

Q. What is the difference between our service and other refurbishment companies?
A. At Alloy Art all wheels go through a number of different processes, including chemical dipping, welding, shot blasting, machining etc. The process in which the paint is applied is the same process used when the wheel was manufactured. Giving a quality robust finish to your wheels, this cannot be matched by a mobile company or by having the front face of the wheel sprayed.
Q. Is a mobile service offered?
A. We do not offer a mobile service.
Q. Do I need to make an appointment?
A. All bookings are made in advance.
Q. Are refurbished wheels guaranteed?
A one year guarantee is given on painted wheels.  Diamond turned wheels carry a six month guarantee.  Any polished wheel will not carry a guarantee.
Q. How long does the process take?
A. Please allow two working days for most wheels. Heavily damaged wheels, polished wheels and split rims will be up to four working days depending on the level of service that is required.
Q. Is a hire car available?
A. A hire car is available. If required it must be booked in advance. Drivers must have a clean license and carry both photo card and paper section. Hire car is either a Ford Ka or Peugeot 107. This is charged at £26 per day.
Q. Do you offer a collection/delivery service?
A. We offer a collection and delivery service for Essex and London.
Q. If my vehicle is left over night will it be secure?
A. All vehicles are kept in our secure unit. 24hr CCTV and  Red care Alarm systems are in use.  .
Q. Are there many colours available?
A. Some of the colours we stock: – Standard Silvers, Gold’s, Titanium, Anthracite, Black and White finishes. We also stock many custom colours: – High power silver, Shadow chrome, Ferrari bronze, etc. Many variations are possible.
Q. Locking wheel nut and key?
A. Please be sure the locking wheel nut key is with the vehicle before you arrive. If the key has been lost we offer an extraction service.
Q. What type of repairs can be carried out?
A.Repairs include: flat spots, cracks and kerb damage. Buckled wheels cannot be repaired; if unsure we will be happy to assess the damage free of charge.  A rough quote can be given for major repairs over the phone; we ask that we see the wheel(s) before a final price is given. We will only carry out repairs that are going to be safe.
Q. Air suspension, Special jacking and lifting requirements?
A. If your vehicle is fitted with air suspension and a special jacking procedure or setting is required our technicians are trained in these areas.
Q. Are wheel nuts torque tightened?
A. All wheels are torque tightened and checked before the vehicle is moved. All tooling is calibrated regularly.
Q. My wheels have plastic imitation inserts around the rim…?
A. If you wheel’s have inserts around the inner lip, we can replace them with new inserts, many sizes are kept in stock.
Q. Is it possible to refurbish split rims?
A. We can refurbish two piece wheels. We do not refurbish 3 piece wheels due to the many problems associated with them  If new bolts are required, we stock many fasteners including titanium, zinc plated, chrome plated, stainless steel etc.
Q. What types of wheel can be refurbished?
A. Alloy wheels, steel wheels and motorbike wheels can be refurbished.
Q. Can you refinish my centre caps?
A. We can refinish metal centre caps. Please note this service is not included in the standard wheel refurbishment price.
Q. Pressure sensors?
Alloy Art takes no responsibility in the removal and refit of sensor valves. If any sensors need replacing a member of our team will contact you. New sensors can be supplied if needed. Please note that new pressure sensors may need to be re configured by your main dealer after fitting.
Q. Can you repair punctures?
A. We can repair punctures. All tyres are inspected on arrival. If there are any issues with your tyres, a technician will contact you. Any tyres that have safety issues will not be re-fitted.
Q. Why do my wheels loose air pressure (leak)?
A. Loss of tyre air pressure can be caused by corrosion on the bead and lips of the wheel, a crack or flat spot on the lip, and a punctured/damaged tyre.
Q. Do you supply tyres?
A. We supply tyres at very competitive rates please ask for details.
Q. Where can I buy a set of locking wheel nuts?
A. We sell high quality McGard Locking sets.
Q. After my wheels have been refurbished, how should I clean them?
A. Muc-off wheel cleaner is a great product to keep your wheels looking great.
Q. Type of payment accepted?
A. All types of cards are accepted except American Express.

Please call the workshop if you have any further questions.